Common Help Requests
Below are a list of common help requests. Please try the solutions below before requesting further assistance
How can we help?
How to reset your parent or teacher password
Passwords are confidential:
To reset your password;
Click the login button below. Then 'forgot password'.
Once you reset your password you will have access to the account.Login
Trouble logging into student account
Step 1: If your child's password is not working double check the letter L, Letter I and the Number 1 - these often get confused.
Step 2: Try logging in with a different browser. We recommend Google Chrome.
Step 3: If your child's account was setup by their teacher - you will need to ask the teacher for the password.
Step 1: These will sometimes go to junk or spam - please try checking there first.
Step 2: Email: with 'verify' as the subject line - this will verify your account