Studyladder, online english literacy & mathematics. Kids activity games, worksheets and lesson plans.

Frequently Asked Questions

General FAQ

I have forgotten my password how do I reset it ?
Parents and teachers can reset their password by clicking here, students will need to ask their teacher or parent to print their access codes for them.
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Can I try Studyladder for free?
Yes, you can join by clicking on the 'TRY IT NOW' button on the homepage. This gives you a free limited home access. To see plans or to UPGRADE to unlimited home access click here http://www.studyladder.ca/about/pricing
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Is Studyladder totally free to schools?
Yes, Studyladder has always been free to schools. Teachers have access all of the resources, their students have full access during school hours with limited homework access from home (3 activities per day). Studyladder currently has over 100,000 registered teachers. Click here to see plans and pricing. http://www.studyladder.ca/about/pricing
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How do I get FULL home access?
Only parents can sign up for FULL access. They need to click on this link and then follow the instructions: https://www.studyladder.ca/account/upgrade
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Does Studyladder follow the curriculum?
Yes, Studyladder has been developed by classroom teachers who are familiar with the curriculum and the order that subjects should be taught. Their experience and knowledge of the syllabus has helped Studyladder develop the course. There are over 5,000 Activities that teachers and parents can use to teach the outcomes needed in the curriculum. Studyladder is also the perfect tool for parents to use at home, as it is the same program that teachers use at school. Click here to view some sample activities http://www.youtube.com/watch?v=Ax7e9bauUJc
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How do I recover my log-in details?
If you are a parent or a teacher and you have forgotten your login details please click here and enter your email address that was used to register. http://www.studyladder.ca/login/forgot (Students should ask their teacher or parent for their access codes)
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Why does my Log-in not work, it says “Invalid log-in”?
There are various reasons why your Username and Password may not work:

1: Make sure you are entering the correct USERNAME and PASSWORD.
2: Don't forget to enter SPACES between words if there are any.
3: Your web browser needs COOKIES enabled, click on the link to find more information http://www.google.com/support/websearch/bin/answer.py?answer=35851
4: Try to copy & paste your access codes into the login boxes.
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How do I change my email or log-in details?
Log into your account and click on the ‘Account Settings’ link located in the top right-hand corner of the page. To change your username or password click on the ‘change’ link. To change any other information, such as your address or time zone simply scroll to the bottom of the page.
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Why won’t the activity load, there is a ‘Red Cross’ on the page?
Try our list of solutions by clicking here.
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Why won’t the activity run, I am logged in?
The most common cause for this is because people try to access the resources via the public home page, these are only jpeg images and will not open. Activities must be accessed from the resource tab inside your account.
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I have paid, why does it still say my child has an unpaid account?
If you have paid for FULL access and your child’s school account still says unpaid, it means that the student's account is not yet linked to your paid home account.

Please follow these instructions:

1. Login to your parent account
2. Click on 'Add Student'
3. Enter school login details
4. School account is now linked with your home parent account
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How do I change my email or log in details?
Log in to your account and click on the ‘Account Settings’ link located in the top right-hand corner of the page. To change your username or password click on the ‘change’ link. To change any other information, such as your address or time zone simply scroll to the bottom of the page.
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How do I link a student’s home and school account?
1. Login to your parent account
2. Click on 'Add Student'
3. Enter school login details
4. School account is now linked with your home parent account
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Can students recover past profiles and points?
No, however if you wish to recover past points or rewards you can email support@studyladder.com. Please include both old and new login details of the child you wish to recover the points and rewards from.
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Studyladder FAQ

Is Studyladder free for parents, do I need to pay for extra access?
Studyladder is free to schools and allows limited home access. A small fee allows home users unlimited access. See the Payment Plan for details https://www.studyladder.ca/about/pricing
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Does the one fee cover all my children and all subjects?
Yes. The one $88 payment covers your whole family for all subjects, all grades (Mathematics, Literacy, Music, Science, Art, Languages and others)
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What subjects and age groups does Studyladder cover?
Studyladder covers Mathematics, Literacy, Science, Music, Art, Language, culture, health, safety, citizenship and mastering numeracy. It covers material from pre-school to year 6 however, older students may also benefit from using Studyladder for revision.
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I have students with Special Needs, does Studyladder cater for them?
Yes. Teachers and parents of children with special needs have found our program extremely successful. Many have said that our program works where most others have failed. Our program is designed to be fun and rewarding for all children. Activities are kept short to maintain a child's interest. We also have a virtual rewards system to keep students interested and to inspire them to achieve great results. (If you wish to see testimonials from others, please email us details of your child's special needs and we will send you feedback that we have received from others who have used our program).
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Does the annual fee cover the full 12 months from the start date?
Yes. You receive 12 months full access regardless of when you pay.
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Access FAQ

Does Studyladder work on iPad's and other Apple Products?
Studyladder works on Apple Mac's but does not work on Iphones or iPad's, this is mainly due to Apple's decision not to allow Adobe FLASH to run on these portable products.
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What is Mastering Numeracy and how does it help with Number Skills?
MASTER NUMERACY is the perfect program to use in the classroom once or twice each day.It tracks numeracy skills from the very basic to advanced levels. The aim is to develop speed and accuracy in number facts. Classroom computers are not essential as all activities can also be printed. Students are able to practice for the next day's class from home. For more information go to http://www.studyladder.ca/about/rapid-recall
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Why does it keep taking me back to the previous page?
If you use a Mac Wireless Mouse there are some functions that may cause you to jump back or forward on a site. For example when you swipe two fingers to the left on the wireless mouse it causes the computer to jump back a page. Please keep this in mind when using Studyladder. If you are not using a Mac please contact us at support@studyladder.com
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Homeschoolers FAQ

I home-school, why can't I list as a school?
Studyladder values the great job homeschoolers are doing. We also realise that any cost is a burden on families, that is why we only charge one annual fee which covers all the children in the family. We receive no external funding and could not survive without help from those who pay for full access. To help families we always keep our price as low as possible. The annual family fee covers all subjects and all children at a cost that is less than one cup of coffee a fortnight. When we added the extra subjects the annual fee remained the same as it was for just mathematics. Studyladder now includes Mathematics, Literacy, Science, Music, Art, Languages, Culture, Health, Safety and Citizenship. Any teacher wishing to use this resource with their own children are still expected to pay the same fee as homeschoolers and most do. Parents can choose the limited FREE access option which is the same that school students have (3 homework activities per day). Studyladder will continue to keep its prices low with the one fee covering all subjects and all children. We wish to thank the many parents who support us by upgrading to the full system.
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